Patient Reviews in Bicknell Show What Our Patients Like About Us

I've known a lot of the staff. Of course I've been coming here for about 20 years, and my kids have grown to know and build relationships with a lot of the staff. They kind of make it a fun place, if you will, if a dentist can be fun. Well, when you walk in and sign in, of course being a longtime patient here, they all know my name, so they greet me by first name. Make me feel very relaxed before they get ready to do whatever they're going to do. They tell me exactly what they're gonna do. It's always been a positive experience for me and both of my children.
Initially, of course, you're nervous coming to the dentist, but once you get here, they calm you down and just explain what's going to happen and just reassure you that everything's going to be okay. He's always friendly, always asks how you're doing, kind of makes jokes and just very informative, and I just feel like he cares about the patients. He cares about us.

I've probably been coming here for about 20 years. My kids both come here, and that's been their only dentist. I've had everything from fillings to cleanings to root canal, crowns. I've just done a little bit of everything. Very inviting when I come here, very friendly, very helpful. Just love all the staff, they're always upbeat and happy. I'd have to say that the friendliness, and they're very accommodating. So if I have something that needs immediate attention or if I'm in pain or my kids need something, they're just very accommodating to get us in as soon as possible. I would suggest anybody to come here. They're just so nice, and they just make you feel like you're always welcomed. Just always upbeat and happy and I recommend, and I do recommend, my friends and family. And have recommended several here, and they've always had a positive experience. Of course I've come here for so long I haven't been anywhere else to kind of compare it, but I don't know that I would feel any more comfortable at any other dentist office than I do here.

Well, I suppose it goes back, probably I started in the '80s, and it's always been a pleasant experience. Been around here for a while, born and raised in Vincennes. So that's ... don't know really why we started coming here. Maybe we got a good reference from somebody, and if that's the case, then it was a good deal for us, and we've just stuck around for the long haul.
Oh, root canals, crowns, and the general cleanings and whatnot. And the staff's always been nice and warm and friendly. Small town, you know. It says something about a man that's as talented and skilled as Dr. Williams is to stay in a small town and take care of the people and the communities that really need it.
No waiting. You've got a two o'clock appointment, you know, you're in a chair normally two o'clock or shortly thereafter. People's got schedules, and they don't want to wait around like you do in most places. That's what I like about it, and they get you in, get you out. Just a pleasant place to come. You don't feel like a number. They know your name, and they smile, and they get you in. There's plenty of people. So they're always rotating and checking on you. Like I say, they get you in and get you out.

Well, I really like to come here for a couple reasons.
Number one is the people here that make you feel welcome, put you at ease. I never have any pain. Not only that, but they make you comfortable, they make you feel you're comfortable in your skin, in your seat, where you sit. They lean you back and they talk to you and talk you through the process. I think they do an excellent job. It's just a pleasure to be here.
Dr. Williams, to me, from the first time I've seen him, he puts you in a chair and he explains to you how and when he's going to do it. He'll explain it to you in a way that you'll understand it. For a layman to understand a doctor, you know, and to know he'll explain it to you exactly what's going to happen, when it's going to happen, and if there's any surprises, he lets you know. You know you feel comfortable with it, because he knows what he's doing, and there's no question about that.
After the second time, or third time, he's just like a brother to me. He attracts people, I think, with his personality. He's just excellent, and like I say his staff's excellent, too. It's just a pleasure to come here, and I look forward to it. I really did. I looked forward to coming up here today. Anytime they mention this place right here, I'll be here.

I had had some problems with that tooth and just wasn't able to be saved. I had had some decay in it. It needed a filling. It was in the back of my tooth. That filling fell out, just there was really no way to save it. It had gone past being able to do that.
It was, of course, one of my front teeth, so it's something that you want to look nice. We talked about it, and we decided to do the crown. He felt like that was the best thing to do, so I took his solution or idea, and that's what we did. It came out great. They did great work.
It's normal, doesn't feel like anything different, same as all my other teeth. I've never had any problem with it. I feel very comfortable. I don't feel like that's not my normal tooth, it's something in there that's different. But they made the process very smooth, no pain whatsoever. I may have to have had a minor adjustment, and they took care of it immediately.

Just the experience for my kids here, every time is something positive, and that is always very nice, because a dentist is not somewhere that is always fun to come, and I can always remember my son – they have a box of toys, when he was younger, and he would always ... if he did good, he would get to go to that box and pick out toys. I think they just have ... working with kids, it is a family dentistry, so it's something that they do on a regular basis. They laugh with him, joke with him, try to play it up where it's not something that should be bad, or thought of as bad, and just assure them that everything is going to be okay. And like I said, we've never had anything negative. We've been coming here for several years and never had one negative experience. I would highly recommend it for your whole family.

When I was in fifth grade, I had a horse knock out my two front teeth, and I had crowns at that point, which I remember them telling me I would need to have them replaced when I was around 21, so, it was several years after that, I still had not had them replaced, they were very porous, very cracked. You just start becoming very self-conscious of your teeth. On top of that, I had a lot of fillings in my mouth, lots of silver, so, laughing, you see that. Really struggled with a lot of headaches. Upon finding out that I had TMJ and a severe overbite that was making the headaches more difficult, we decided we would go ahead and correct my bite. That just entails a full-mouth rehab. Well, I'm a person that doesn't want to know what you're going into, so I went in blind. I know that we did it as quickly as possible. We did one whole side, the left side, and then, I believe, the right, and then the center, so, got everything done in three appointments, which sounds amazing. The left side and going in blind was a little hard. It was a long time I was in the chair. The second time I believe we just did more of the (inaudible) to help calm me down, and then by the third time, we did the sedation. So, it was a breeze!
It was unbelievable to smile and not want to hide your teeth or be self-conscious of a crack in your front tooth. I just couldn't be happier, I'm really glad I did it. It's a process, your face has to adjust to different muscles, but I couldn't be happier with my smile.

My family and I have been working with Dr. Williams since the mid-’80s probably. We used to live up in this part of the county, and we started bringing our children here first for some early level orthodonture work and all of the normal stuff that children need. And my wife and I were so pleased with what happened with the kids that she and I brought our dental care here and have been very pleased since that time.
Obviously, most of the care that we receive here is preventative care, the six-month checkups. But you know, I've had emergencies. For example, once I was in Columbus, Ohio at a conference and woke up with a throbbing toothache. I called Dr. Williams' office. They phoned in some meds for me in Columbus, which gave me pain relief and reduction in what proved to be an infection, and I was in their office the day I got back to Vincennes from the conference.
The thing that I like most about Dr. Williams' office are the people. It's a very personable, friendly experience from when you first walk in all the way back to the dental assistants, the dentist, him himself, and the hygienist. Everybody. Very accommodating, very friendly, very welcoming. Another part of what I like about Dr. Williams are the reminders. You know, if you're scheduling appointments six months out, it's easy to forget those things and screw up the schedule a little bit. And about a month, six weeks in advance, I start getting emails, then I start getting texts, which you know really helped cue my memory and make sure I've got the schedule taken care of.

All the procedures are explained in advance, and even step by step. For example, when you get a cleaning, she'll say, “Now I'm going to do this, and now we're going to move to do this.” When a dentist gets in there, and that drill sound, you know, and even when they're giving you anesthesia, they're always talking to you about that, warning you, telling you what's going to happen at each point along the way. And the other thing that I've appreciated, when the doctors do some kind of dental intervention, pulling a tooth or building a bridge for you, or putting on a cap, they're always careful to explain both the risks and the benefits. And they are open to questions, always patient. I never feel like we're getting a bum's rush here; that I've always felt heard, understood, and I've always felt respected in how they've explained and responded to my concerns and questions.

It's a very pleasant, very friendly, experience. I have confidence in everybody from scheduling, they're very good about billing our insurance. They're very good about any kind of financial questions or issues that come up. They're very transparent and open about those things. When you go back with the hygienist, she's always friendly and accommodating. The dentists always come in and greet you by first name, shake the hand – particularly Dr. Williams himself, I've known for a long, long time – you know, stops and asks, "How're you doing? How's the family?" Those sorts of things.
I've just always been pleased. We live 20 miles down the road and still come up here because, primarily, of the people.
Having confidence in whom you've turned your children's care over to is critically important from a parental point of view. As a parent, you want to be able to trust in the same way that I, myself, when I come here ... when they make a diagnosis and recommend a treatment program, I have a great deal of confidence that they are spot on, and my experience has been 100 percent. Everything has been spot on. Their recommended treatments have worked without difficulty or complication during our entire experience here.
We've had a range of things, like I mentioned early. When my daughter was a little girl, she had some early orthodontia work done here. I've had bridge work done here. I've had a filling done recently. Get all of our cleanings and preventative work done here. Emergency work. And each and every one of those felt absolutely confident in their professionalism, their diagnosis, their treatment plan, and been very pleased with outcomes.

The primary thing that I would offer would be the personal touch that you get here, from the first telephone call to the whole experience. I've always felt warm and friendly and inviting. I've always felt respected and treated as an equal partner in the process, so to speak. I would never hesitate to recommend or refer a friend, and I have a number of times. To me, this personal touch, the quality of that relationship, is the single most important thing for me. In any of my professional health care type arrangements, I look for a professional who's going to sit and listen and talk to me, and respect me and treat me like a real live human being. And respect me as a human being and what my needs are. I get that here. When you combine that personal touch with the professionalism and the competence, hands down, this is the finest dentist practice I've ever worked with. Like I say, I've been coming here for 35 years. I would go nowhere else.

You know, when I was a boy, I grew up in a relatively poor family. We didn't have a whole lot of good dental care as a child, and I had some cavities in these teeth, two molars on the side. They get filled. Eventually, the fillings fall out and the tooth itself is left just basically a shell, and they had to be pulled. Root canals and a bridge built over that space there.
No awareness of it at all. It took a little bit to get used to it, but literally within a few days after, I taught my tongue not to rub over those spots. Learning how to floss underneath was a little bit of a challenge, but they helped show me how to do that and get that whole thing started. I have no unusual awareness or sensations of having bridges on the bottom two teeth.

I think I've had two emergencies where I've had, abscessed tooth comes up. Responded to immediately, and I was particularly impressed with the time I was out of town. I was in a different state. They phoned in an antibiotic for me, and I was able to get that literally immediately. Left the conference, walked down to a CVS that was a couple blocks away, picked it up, took it immediately. They actually called back later that day to check and make sure and scheduled an appointment for the very day that I got back to town, so we could get it taken care of. I don't know if you've ever had an abscessed tooth, but those things are miserable. They really are extraordinarily painful. And that was number one was to get that pain relief. To get some Novocaine in there to calm those nerves down a little bit.
And then, you know, they're always very thorough in their diagnostic procedures in terms of doing X-rays and thorough examination. Again, we're back to personal touch here, with several questions from the dentist directly to me about this, that, and the other thing, to more personalize that. And you know, I walked out on both of those occasions out of pain and confident in the treatment plan that we had developed.

Well, to start with, the dentures that I had before were loose, they were loose and there's nothing more aggravating. You put that, whatever that glue is on it, and it makes you feel like your mouth's full of gum. Whenever I came here, I had to have pegs put in my teeth, here and here, because my bottom teeth was flopping around, so they put them in and since that time, they don't flop around. The top is solid, I can eat anything with them dentures, and it's the best of the best as far as I'm concerned. I know what bad ones are like and I also know what good ones are like, and these are good.
They're just uncomfortable to use, and you get embarrassed if you're eating corn on the cob or something like, something tough, and you get embarrassed when they get to flopping ’round, but with Doc’s, from the minute he put those pegs in and set the dentures, I have had no problem with them, and that's been eight or nine years ago, and I've had no problem with them.

Always comes in with a smile. There's always the touch on your shoulder and, "How you doing?" And a nice firm handshake and again, it's just one of those people that in the professional realm, sometimes doctors don't have to be like that. But asks about things, asks about your family, asks about how you doing. Remembered where I worked. His personality is such that he's a likable person. I just really enjoy talking with him. Some of his likes and dislikes are the same as mine. I wouldn't know that if he didn't ask. I listen to him a lot more than he does me. [Inaudible talking with open mouth], can't understand what's going on. And the staff's the same way. From the time you check in to the hygienist to the one that's helping him out that day. And my parents go here. My dad is recently passed away, but my mom still goes here. Always asks about them, and how they doing and good to see them, and “They look good when they were here,” and that type of thing. Again, it's a personable experience.

Why I like coming in here and why my dental experience here has been a good one, I think, it's because of the personalities of the doctor and his staff. They seem very caring, always have a conversation, they remember your kids' names, they remember your wife’s name – you know, it's just amazing how personable they can be from just a client standpoint.
As awkward sometimes as a dental experience is, they make it a lot easier. I've never left here feeling like I've been to the dentist. I mean, that may sound funny, but it's always a joy to come over, meet with the people, meet with the staff, meet with the doctor, and always leave here satisfied and pleased with what has happened.
You know, over the period of years, just knowing Dr. Williams and some of his life experiences and how we've shared that, but then again, even sitting in the waiting room or in a chair with the comfortable music that’s going on – you know, Dr. Williams has never hid his faith, and he has a good Christian heritage, and we share that as a common bond also. And it's just comforting to me that when I come in here, I know that not only is a he a professional as far as a dentist is concerned, but he's guided by the good Lord's hands, and that makes me very confident in the things that he does.

Personally, I'm a hard person to numb, and early in his, when I started coming here, he found that out. And that's always on the record, so when I come to have a procedure done, he knows what to do. He knows what I can and can't take. I like the gas that he gives. It's just a calmer. My mouth is very sensitive, and he's never worked on me where I've had any kind of pain or any kind of discomfort, so he has me prepared before I ever, before he ever starts any work.
The work that I've had done from him are dental implants, he's done several root canals, extracted teeth – that's never pleasant, but kind of a funny joke between he and I, he said that's one of his favorite things to do is extract teeth, and he's good at it. I've had there for a period of time when Dr. Williams was having some family situations and some health issues, I had teeth extracted by other dentists, not a pleasant experience. Dr. Williams does a fabulous job at what he does, no matter whether it's an implant or a crown or a filling or building up a tooth. Like I said, I've had it all. He does a great job at what he does.
With Dr. Williams, it's always a situation that you just feel confident that you know he's going to do a good job. He's going to make sure he does a good job, very professional. My smile's not there yet. We've still got a lot of work to do, and we're working on a lot of the implants, and it's a over-a-period-of-time thing, but every time I've left here, I've been satisfied.

So the reason I have any dental problems at all was still when I was a teenager, had a terrible car accident. And busted up over half of my teeth. And because of that, I had extensive work done at the time, where over a period of time, your crowns, your bridges, one thing or another start deteriorating. And so anyway, so years ago, I made the choice to come over to Dr. Williams, and he was not only repairing some of the extensive work that I had done years before, but he was also ... we set out a plan to eliminate and build up and further – my lack of a better words – for any more decay, or loss of, or that type of thing.
And my wife and I were trying to decide how many root canals I had had. And I said, "Well, how many teeth do I have?" 'Cause I have. I've had extensive work done. Have tried it. And Dr. Williams has always made a point to try to keep hold of as many good teeth as I had and use what I have. At times I've thought about the dentures, and we've talked about that. We've sit down and discussed. And, in fact, we're in the conversation now about some more expensive work, just because over a period of time just the deterioration of what I've had. But he has kept me healthy over the years, even though I've had such extensive work done.
I would recommend Dr. Williams and his staff to anybody. And it's amazing over a period of a month how many times you'll come into a conversation with somebody about a doctor or a dentist and as far as recommendations. I'm very quick to say that Dr. Williams and his staff are highly recommended by me because of friendly demeanor with everybody. Because of their professionalism. Because of their quality of work. I've never had a bad experience. And had extensive work done. It's a combination of things that makes this place, you know, always a pleasant experience.

I really enjoy coming to Dr. Williams' office because the staff is friendly, kind. They know you by name. Whenever you walk in, you get the sense of belonging. You don't feel very nervous. They help ease that away for you. They explain the treatment that I'm going to receive that day, go over everything before even getting the treatment to approve, which is nice because you kind of know your cost and expense things up front.
Dr. Williams always comes in, “Hey, kiddo, how you doing?” I've known him for 25 years, so to me, I am still “kiddo,” which is nice. After greeting you, he explains what he's about to do. He's quick and to the point, so he doesn't keep you in the chair longer than you want to be. Kind of a running joke that I do now with my kids is, "Just wait. He'll tell you whenever the shot's coming that you're gonna feel a ‘skeeter’ bite.” And that's when you get the pinch. And he's really good as far as preparing you, but he also does the same care with my kids.
If I was out and about and ran into someone that was looking for dental care, Dr. Williams would be the first person that comes to mind. I would talk about how they can get things scheduled for you around your schedule, as long as it permits within their hours of operation. They treat you as family, but they also – Dr. Williams and the staff – will take time to explain beforehand what the procedure's going to be and your cost, and what your insurance covers. So, it's nice to know that upfront so that you can make the best decision for you, and that they should check him out.

Whenever you come into the office, the staff is genuine, they're kind. They always greet you with a smile. Always offer to, if it's cold outside, take your coat, hang it up for you, ask you if you're comfortable. My son, he's not very good at loud noises and other things, just makes him nervous, especially when you hear the drills. They will let him listen to his iPod and put in the music, so that comforts him. Same thing for my daughter. She will also – they'll ask, "You got your favorite playlist on?" Or she'll hold her iPad to watch a video. At least, whenever they were really little, that's one of the things that they would do. The staff would just get them comfortable of coming to the dentist because it's a new experience for children.
I started bringing my kids because I have had such great experiences here with Dr. Williams, and I know that he would be gentle and take the time with them. So at age 3, once they started learning to how to brush their teeth and floss, really on their own, that's when we started coming in to the dentist. The staff actually has a toy box, a little box behind the desk that after they go through the treatment, the children get to go up and they get to pick something out of the box, as long as they're good. So, that kind of excites them, knowing that there's something, a reward at the end of sitting and getting your teeth cleaned other than a toothbrush. They get a little trinket too, and it may be Silly Putty, or a little sticky little slappy hand thing, or a marble, or a toy car, but they just think it's the greatest thing to get to go to the grab box.
This experience makes me feel great as a mom, being able to grow up with Dr. Williams as a dentist and now have him treating my kids. So I know that they're going to get the same care and respect that I had received as a child myself and now as an adult, and they are continuing that with him.

I have actually gone through braces, so Dr. Williams helped me improve my smile, straightening my teeth. I had an overbite, and that was something he was able to assist and help me with at high school. He has worked with me on my retainers, and I have permanent retainers in, and he always checks those and makes sure that they're still intact at each visit. That's actually how I became a patient with Dr. Williams, since I was referred for braces and my current dentist said that he was too full and that he would recommend Dr. Williams, so my mother and I went and we met with Dr. Williams and his staff, and they went over all of what would need to happen, and they explained the treatment of how it would line them back up to straighten them out. Also, after the treatment, they were able to polish them and smooth them out so I could have a nice, straight smile instead of having big buck teeth.

I actually have four crowns. I've been coming to Dr. Williams for quite some time. And in the olden days, you had the black fillings, silver-gray fillings, and he talked to me about getting to where you could have the white, so your actual tooth looks like your tooth instead of those silver old ones. He helped me with getting those crowns because I did need a few replaced, and one of the things that was nice about that is we were able to schedule it. They have a machine here where they can actually make the crown in-house, and I was able to get those put on that day. I left without having a big hole in my mouth with a nice, white two new teeth.
Being able to come in and get everything completed in one visit, that is great as far as time-consuming and not having to take off work several times to be able to get a procedure taken care of. It was nice that the machine was in-house and able to fix my tooth.